Privacy Policy

Last Updated: January 16th 2025

At eivoHosting (“we,” “our,” “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your personal information when you use our services, including website design, web hosting, domain name registration, VPN services, email marketing, search engine optimisation (SEO), and SSL certificates. We comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 to ensure that your personal data is handled securely and with respect.

By using our services, you consent to the practices outlined in this Privacy Policy. If you do not agree with any part of this policy, you should not use our services.

1. Information We Collect

We collect personal data when you visit our website or use our services. This data may include the following:

• Personal Identification Information: Your name, email address, postal address, phone number, and payment details, which are necessary for account creation, billing, and customer support.
• Account Information: When you create an account with us, we collect login credentials (e.g., username, password), account preferences, and subscription details.
• Technical Data: We automatically collect technical information when you use our website or services, such as your IP address, browser type, device information, operating system, and the pages you access.
• Usage Data: We collect information about how you use our website and services. This includes interaction data, such as pages visited, time spent on the site, links clicked, and search queries.
• Payment Information: To process payments for our services, we collect your financial information, such as credit card details, billing address, and transaction history. All payment data is securely handled via our third-party payment processors.
• Marketing and Communication Data: If you opt-in to our marketing communications, we may collect data about your preferences for receiving promotional offers and updates.

2. How We Use Your Data

We use your personal data to:

• Provide and Manage Services: To fulfil our contractual obligations and provide you with the services you have requested, including website design, web hosting, domain name registration, VPN services, email marketing, SEO services, and other related services.
• Account Management: To create, manage, and maintain your account. This includes providing login credentials, updating subscription details, processing payments, and supporting account-related queries.
• Communication: To send you important updates regarding your account, billing, renewals, service interruptions, or changes to our terms and conditions or privacy policy.
• Provide Customer Support: To assist you with any technical or account issues, we may use your data to troubleshoot problems, resolve complaints, and improve our services.
• Payments and Fraud Prevention: To process payments for the services we provide and detect and prevent fraud. We may use third-party payment processors, who will also handle your payment information securely.
• Marketing and Promotions: With your explicit consent, we may use your contact details to send you marketing communications, including information about new products, services, promotions, or special offers. You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in emails or by updating your account preferences.
• Improving Our Services: We may use your data to analyse trends and usage patterns, conduct statistical analysis, and improve our website functionality, service offerings, and customer experience.

3. How We Share Your Data

We do not sell or rent your personal data to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may share your personal data with trusted third-party service providers who help us deliver our services. These providers include payment processors, email service providers, hosting infrastructure providers, domain registrars, VPN providers, SSL certificate issuers, and other suppliers that assist us in fulfilling your orders. These third parties are only given access to the data necessary to perform their services and are contractually bound to keep your data confidential and secure.
• Legal Obligations: We may disclose your personal data if required to do so by law, regulation, legal process, or governmental request. This may include sharing information in response to subpoenas, court orders, or similar legal processes.
• Business Transfers: If our company undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. In such cases, we will notify you of any changes in ownership or control of your personal data and how it may affect your rights under this Privacy Policy.
• Other Third Parties: In exceptional cases, we may share data with third parties when we believe it is necessary to protect our rights, investigate fraud, or prevent harm to others. This may include sharing data for law enforcement purposes or in response to legal claims.

4. How We Protect Your Data

We use industry-standard security measures to protect your personal data from unauthorised access, alteration, or disclosure. These include:

• Encryption: Sensitive data, such as payment information, is encrypted during transmission using SSL/TLS encryption.
• Access Control: Access to your personal data is restricted to authorised personnel only. All employees and contractors with access to personal data are required to adhere to strict confidentiality agreements.
• Data Storage: We store your data securely, using both physical and electronic safeguards. Our data centres are protected with advanced security features to prevent unauthorised access or theft.
• Regular Security Audits: We conduct regular audits and vulnerability assessments to ensure that our security practices are up to date and effective.

5. International Data Transfers

Some of our third-party service providers may be located outside the European Economic Area (EEA). When we transfer personal data to such providers, we ensure that appropriate safeguards are in place to protect your privacy rights. This may include using standard contractual clauses approved by the European Commission or other appropriate legal mechanisms.

6. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you, including the purposes for processing it, the categories of data, and the recipients of your data.
• Right to Rectification: You have the right to correct any inaccuracies in your personal data or complete data that is incomplete.
• Right to Erasure (“Right to be Forgotten”): In certain circumstances, you can request the deletion of your personal data. This may include cases where the data is no longer necessary for the purposes it was collected, or if you withdraw your consent.
• Right to Restrict Processing: You have the right to request the restriction of processing your personal data under certain conditions, such as if you contest the accuracy of the data or object to the processing.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or if the processing is based on legitimate interests.
• Right to Data Portability: You have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format, so you can transfer it to another data controller.
• Right to Withdraw Consent: If you have provided consent for processing your personal data, you can withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at privacy@eivo.uk. We will respond to your request within one month, although we may extend this period in some cases if the request is complex or if we need further information.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your data is no longer needed, we will securely delete or anonymise it.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website, analyse website traffic, and personalise content and ads. Cookies are small text files that are placed on your device when you visit our site. You can manage your cookie preferences through your browser settings.

For more information about how we use cookies and how you can control them, please refer to our Cookie Policy.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect or solicit personal data from children under 18 years of age. If we discover that we have inadvertently collected personal data from a child under 18, we will take steps to delete that information as soon as possible.

If you are a parent or guardian and believe that we have collected personal data from a child under 18, please contact us immediately at privacy@eivo.uk, and we will promptly remove such data.

10. Third-Party Links

Our website and services may contain links to third-party websites that are not operated by us. These third-party sites are not under our control, and we are not responsible for their content, privacy policies, or practices. We encourage you to review the privacy policies of any third-party websites you visit.

If you click on a third-party link, you will be directed to that third party’s website. We recommend that you read the privacy policy and terms of service of any site you visit before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated to you via email or through our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:

eivoHosting
The Old Chapel, Broad Street
Knighton, Powys
LD7 1BL
United Kingdom
Email: privacy@eivo.uk
Phone: +44 20 80 50 3755